Let's build this together
PRASA ai is ready to become the official passenger information layer for South Africa's rail network. Here's what that could look like.
What PRASA ai already does
Full Timetable Access
101 stations, 19 routes, 556 daily trips — all searchable via natural language on WhatsApp.
Multilingual AI
Understands English, Afrikaans, and isiXhosa. Handles slang, abbreviations, and typos gracefully.
Crowd-sourced Alerts
Real-time delay and disruption reports from commuters across 5 WhatsApp channels.
Fare Information
Trip costs, weekly vs monthly ticket comparisons, and MetroPlus pricing — all instant.
Zero Friction
No app download required. Works on any phone with WhatsApp — reaching the widest possible audience.
POPIA Compliant
Minimal data collection, user-controlled deletion, transparent privacy policy. Built for trust.
What an official partnership unlocks
PRASA ai already works well with public data. With official access and endorsement, it becomes transformative.
Real-time GPS Data
Live train positions on a map. "Where is my train right now?" becomes answerable.
Push Notifications
Proactive alerts before commuters leave home: "Your 07:15 from Retreat is running 12 minutes late."
Official Branding
Verified WhatsApp Business account with PRASA branding. Commuter trust goes from curious to confident.
Analytics Dashboard
Understand what commuters ask most, which routes need attention, and measure NPS in real time.
Integration options
API Integration
Connect PRASA ai to existing systems. Feed real-time data in, get passenger insights out.
White-label Solution
Deploy as PRASA's own branded service — powered by our technology, wearing your colours.
Co-branded Partnership
Keep the PRASA ai brand commuters already know. Add official endorsement and data access.
Expected outcomes
Reduced call centre volume
Commuters get instant answers on WhatsApp instead of calling or queuing.
Happier commuters
Information reduces anxiety. Knowing your train is 10 minutes late is better than not knowing at all.
Measurable NPS improvement
Track satisfaction in real time. Every interaction is a data point.
Scalable to all regions
The same system can expand to Gauteng, KZN, and beyond — no new apps, no new infrastructure.
Ready to explore?
Whether you're at PRASA, Metrorail, the City of Cape Town, or another transport authority — we'd love to have a conversation about what this could become.